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We called the day before we were ready to leave to be picked up at the Illiki at 5PM the next day at the Illiki. We waited until 5:30 and they never showed.

We called and they said they weren't coming. They said they had called but we never received a call. We had to get a taxi at a cost of $43.00(one way to the airport)

When we called to discuss exactly what happened the girl would not listed to our complaint and she said we were disrespectful which was certainly not the case.

She also said they did pick us up which they did not. We are polite people and don't understand her attitude.

I do not recommend these people.

Product or Service Mentioned: Waikiki Trans Customer Care.

Reason of review: Poor customer service.

Waikiki Trans Cons: Reservation employee attitude.

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